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Skills
Experience
Guest Experience Maker (Butler)
Six Senses Kahunhura, Maldives
2024-11 - 2026-07
Coordinated personalised guest journeys from pre‑arrival through departure, aligning requests with Front Office, Reservations, In‑Villa Dining, Spa, Water Sports, Transport and Housekeeping. Managed VIP and repeat‑guest requirements, villa moves, special occasions, dining, activities and bespoke amenities with discretion. Maintained guest profiles and preferences in Opera PMS, ensuring detailed handovers and timely follow‑up. Led service recovery initiatives, communicating solutions until concerns were fully resolved. Identified upselling opportunities by analysing guest preferences and recommending suitable resort experiences.
Guest Experience Maker / Butler
SO Maldives
2023-10 - 2024-10
Delivered personalised Butler and Guest Experience service for international and high‑profile guests in a luxury island‑resort setting. Managed end‑to‑end guest requests, reservations, dining, activities, transportation and in‑villa services, ensuring seamless execution. Coordinated across multiple departments to communicate and action requirements within expected timelines. Maintained detailed guest preferences, supporting VIP arrivals, departures, villa moves and special amenities. Assisted colleagues during peak periods by providing clear operational coordination and communication.
Guest Relations Officer / Butler
Atmosphere Kanifushi, Maldives
2022-12 - 2023-07
Handled guest enquiries, personalised requests and service recovery while upholding luxury service standards. Collaborated with operational departments to resolve requests efficiently and craft bespoke guest experiences. Built strong guest relationships through proactive follow‑up and attentive communication, leveraging knowledge of individual preferences.
Receptionist / Guest Relations Officer
Kandolhu Maldives
2021-12 - 2022-12
Managed guest arrivals, departures and front‑office communications, ensuring smooth daily resort operations. Coordinated with Butler and operational teams to support guest flow, provide accurate information and ensure timely follow‑up on requests.
Island Host
Kuredu Island Resort, Maldives
2021-04 - 2021-09
Welcomed guests and assisted throughout their stay, organising excursions, personalised requests and island activities. Recognised as Star of the Month for generating the highest guest satisfaction scores during the period.
Languages
English
fluent
Last updated: 28 minuti fa